Clinical Communication Skills

Module 2 of the Certificate in Pain Management

17 CPD points + 2 Ethics (applied for)

This 2 day experiential workshop aims to introduce participants to the structure and skills that are important in conducting effective, efficient, safe and supportive patient-centred interviews.


Our clinical competence depends on our knowledge, problem-solving abilities, physical assessment, and communication skills with patients. Our clinical outcomes depend not only on what we say but also on how we say it. Communication is a core clinical skill that, like all core competencies, needs to be learnt and practiced. This experiential workshop aims to improve the skills necessary to ensure an accurate, effective and supportive consultation with patients. The course references a large body of evidence supporting specific communication skills in health care consultations.

By the end of this module participants will:

  • Will know the tasks, objectives and skills of the Calgary-Cambridge framework for medical interviews
  • Be able to use the appropriate communication skills to – develop a therapeutic relationship with the patient;  establish the patient’s reason for consulting; gather information from a biomedical and patient perspective and sensitively explore any psychosocial barriers to recovery; reach a shared understanding of the problem with the patient;  develop a treatment plan using shared decision making and collaborative planning;  manage emotion in patients
  • Be aware of some of the motivational interviewing skills to evoke health behaviour change

Course Presenters

Beverley Bolton

MSc Med

Stian le Roux

BSc Physio